Products purchased from unauthorized sellers.All-Clad shall not be obliged to replace any product which is not accompanied by a valid proof of purchase from All-Clad or an All-Clad authorized retailer. Under the terms of this warranty, All-Clad has no further obligations other than to repair or replace a defective product. If the replacement product is no longer in production, one of equal or greater value will be given. Upon approval of your claim, All-Clad will repair or replace the item without charge. Should your All-Clad cookware require warranty service, please contact our Consumer Service Department by phone or website per below for a warranty evaluation and return authorization number. Because All-Clad is unable to control the quality of All-Clad cookware products sold by unauthorized sellers, unless otherwise prohibited by law, this warranty does not cover All-Clad cookware products purchased from unauthorized retailers. All-Clad will repair or replace the All-Clad cookware product in the country of purchase that is covered by this warranty. or Canada, All-Clad Metalcrafters, LLC (“All-Clad”) warrants that any All-Clad cookware item purchased by you, the original purchaser, from All-Clad or an All-Clad authorized retailer will be free from defects in material, construction, or workmanship for the lifetime of the product under normal use and following care instructions. View Full Returns Policy.įrom the date of your purchase in the U.S. Made to Order and Final Sale Furniture items are non-returnable and cannot be cancelled once the order is placed.įor returns of items purchased from your Williams Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later. We also cannot accept returns of any food products, which are considered final sale items. We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, food or on items damaged through normal wear and tear. To initiate your return, please contact us at 888.922.4108 or visit us at your local store. Please note that returned items must be in new condition.Ĭutlery returns (knife sets, single knives, cutting boards, knife sharpeners and knife storage) may require extra information and safety instructions. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request). Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. An original receipt or gift receipt is required for all returns and exchanges. Within 30 days, you may return most items for a refund of the merchandise value. Upon receipt, please inspect your purchase and notify us of any damage we will arrange for a prompt replacement. Attention to design, materials, safety and construction are our priority. Return PolicyĪt Williams Sonoma, we take great pride in the quality and craftsmanship of our products. This service is not available for some oversize items, items shipped directly from the supplier (including perishable and custom-manufactured items), out-of-stock items and items to be shipped outside the contiguous 48 states. Next Day Deliveryįor an additional charge of $26 per address, we can expedite delivery to most destinations. The shipping rate varies depending on your order total and shipping destination. In extreme cases, the disk bottom can fall off the pan entirely.UPS can deliver most in-stock items within 3–5 business days. In our tests, we’ve seen an encapsulated base detach completely and fall off from the body of the pan. Bad cooking results are even more likely when the thick base is smaller in diameter than the body of the pan.Īs a general rule, these pans aren’t very durable. The thick bottoms tend to heat up very slowly and then retain too much heat, so all of a sudden the pan goes from too cold to too hot.īecause the walls have just one layer of stainless steel (as opposed to fully clad pans), food at the edges is prone to scorching. In general-particularly for skillets and saucepans-avoid cookware made this way. Some companies market it as having an “aluminum-encapsulated base.” Others describe it as a “tri-ply bottom” or even “a fully clad base.” In all cases, it means that the aluminum and additional layer of stainless steel exist only on the flat bottom of the pan. We’ve taken to calling them “disk-bottom” pans because it’s literally a disk of metal attached to the bottom of the pan. The terminology used for this style of cookware can be confusing.
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